Frequently asked questions
Can I order for somebody else?
Yes, simply proceed to the checkout and input the address you want delivery to.
What is your return policy?
Due to the nature of the goods we do not accept returns. If you have any issues, please get in touch by:
Where is my order?
The day before and in the morning of your selected delivery date, you should receive an email containing your tracking number. Use the tracking link for an update, or feel free to get in touch with the team.
I have not received a confirmation email?
You should recieve a confirmation email once your order has been placed. Please make sure you add email@example.com to you contacts and check your junk folder. If you have not received your order confirmation email please contact us.
Can I make changes to my order?
You are able to make any changes to your order up to 48 hours in advance of the selected delivery date, please get in touch to make any changes.
Can I cancel my order?
We can cancel any orders up to 48 hours before the delivery date. Please get in touch to arrange this.
What should I do if I receive an incorrect item?
We are sorry to hear this. So we can get this sorted for you, please drop us a message with the following information:
Is there a minimum value for online orders?
Yes, £20.00 minimum order (not including postage), after any discounts.
Can I order over the phone?
Yes, please give us a call on 0333 577 6168
How do I add a discount code to my order?
Select "Enter discount code" on the basket page or right hand column in the checkout process.
How does the food arrive?
The food arrives chilled in our specialised temperature controlled packaging.
How long do the meals last?
Some of our Sous Vide products have up to a 30 day chilled shelf life. Our aim is to provide customers with a minimum of 4 days chilled shelf life where possible.
Am I able to freeze the products?
The majority of the raw meats yes, however please refer to the individual product labels for suitability of freezing.
Do all the products come with foil trays?
No, only selected products deemed neccessary to supply.
I am putting more than one meal in the oven, should I adjust the cooking time?
Yes, it will likely take a little longer. It is also worth moving them around half-way through to make sure everything is cooked evenly.
What is Sous Vide and what are the benefits?
For more information please visit our "What is Sous Vide" page on the website.
How do I cook the dishes?
The majority of our dishes you will need to finish off in the oven or bring to temperature in a pan. We also recommend the use of foil to stop some of the dishes drying out (especialy the sauces).
What are my delivery options?
I'm not going to be in for my delivery, is this a problem?
You should have received a notification by email/text on the day of your delivery. Make sure you click on the link and update your preferences where you can advise the driver of a safe location to leave your parcel.
Where do you deliver?
UK mainland, excluding the Scottish Highlands.
How much is home delivery?
Delivery fee £5.00
Can I select a specific time slot?
We don't currently, however you will receive a 1 hour time window in the morning of your selected delivery date.
How do I change my delivery date or address?
Please get in touch with a member of the team by email or calling us.
What are your delivery days?
We deliver using a courier Tuesday-Friday every week.
Is your packaging recyclable?
All of our products are recyclable or made from recyled materials, other than the vacuum food bags.
Can I eat the food if the vacuum bag is damaged?
As long as the seal is not broken on the packet, it should be ok to eat.
How do I change my order?
You can amend your order up to 48 hours before your next delivery.
How to I cancel my subscription?
When will I recieve my order?
You will recieve your order on the date selected at checkout. Dependent on the frequency/ day selected you will then receive a box on the same day.
How do I change myh delivery date?
You can change your delivery date up to 48 hours in advance of your selected date.